FREE STANDARD DELIVERY & RETURNS ON UK ORDERS
Our website allows you to complete your purchase online with our secure payment facility.
Of course if you have any problems or you would like advice regarding sizes etc, please call us on 01273 832 956 Mon-Fri 10am-5.00pm.
For added security all of the payments made online are hosted by Secure Hosting. Secure Hosting are one of the UK's leading electronic payment providers and have the systems and experience to ensure your card payment is totally safe. Your refunds will also be processed using the same system. You can pay using Maestro, Solo, credit or debit card. The only card we do not accept is American Express.
Postage charges are as follows:
NB: Next day and Saturday delivery is subject to availability during Bank Holiday periods. Please check if you are unsure.
Please note, all Special Delivery parcels must be signed for.
Parcels that are sent with Royal Mail using our standard tracked 48 hour service should be with you 48 hours after being posted. However Royal Mail will not take responsibility for loss or damage for up to 15 working days from the date the parcel was sent. We do endeavour to send your parcel to you as quickly as possible but please allow a maximum of 28 days delivery.
Free standard delivery is only available on orders which have delivery to UK addresses (Including N.Ireland).
box2 reserve the right to discontinue a free delivery promotion at any time without prior notice and/or to change the amount required for eligibility.
As a small company we ask that mail order returns are sent back to us within 14 days of receipt. Goods returned within 14 days will be refunded. Please use the returns note included in your parcel or the exchange section for changes of sizes, colours etc.
Unfortunately we cannot accept returns of our earrings. This is for hygiene reasons and does not affect your statutory rights.
If an item is returned with a request for an exchange, please note we do not charge additional postage.
Free Return postage is applicable on orders in the UK only. In order for us to process your refund please ensure you request and keep a receipt for PROOF OF POSTAGE. If proof of postage is not available, we may not be able to honour your refund. Cost of postage on returns for customers outside the UK is the responsibility of the customer.
From time to time we offer a free gift when a transaction meets a stated minimum order value. The order value is the price of full-price items bought in a single transaction and excludes postage.
Free gift is limited to a choice of one only of the items in the promotion and available only while stocks last.
The free gift may not be exchanged for money, discount or any other product or incentive.
From time to time we may offer discount codes to be used against certain products. These codes may not be used in conjunction with any other offer or promotion unless otherwise stated and also exclude discount on postage or sale items.
Gift Vouchers purchased online may only be redeemed online.
Multiple, valid gift voucher codes may be utilised in one order.
Gift Vouchers may not be exchanged for cash.
Whilst we make every effort to ensure that this website is up-to-date it is not possible to ensure that all items are always available when you order.
All orders are accepted subject to availability of the goods. If any ordered goods are not readily available to us, we will inform you as soon as possible. For the avoidance of doubt other goods ordered by you will be dispatched in the normal way.
Orders being sent to the Channel Islands or non EEC countries are VAT free.
Certain countries worldwide may charge an import duty. We have no control over this charge but please note that the 20% UK tax will have been deducted from your order.
Currency conversion rates, shown in Euros and US Dollars, are for guidance only. All our transactions are in Sterling and we are not responsible for the conversion rate of your credit card provider.
This chart is provided as a guide to international equivalent sizes.
Please check the measurements on our size guides for each item as these may vary depending on manufacturer.